How to implement function "correction of deviation" in design of site?
There are many types of websites: corporate websites, government websites, informational websites, portals, etc. For corporate websites, "right side" function can be ignored because corporate website managers control direction and absolute power of website. But for some types of websites, website members are users, visitors, etc., it is very easy to go astray in the direction of website development, and it is very easy to make mistakes.
How to avoid too many errors and deviations in terms of design? We call this function "skew" function.
General Design Methods for "Deviation Correction Function"
We have summarized a few common methods for developing current "variance correction" feature as follows:
Find typos. Place a "Find Bug" call to action button on web page, and if you find a bug, you can submit it. For example, many new websites have buttons on their pages that encourage users to report typos and so on.
Report style. The reporting method is generally to report "users" and "points of view" and website administrator makes their judgment. To reduce transaction costs, some websites also encourage users to participate in court decisions.
Leave a comment. Some websites have specifically designed a "website error" bulletin board or BBS to collect errors about a website.
Audit style. In particular, some social platforms will view comments and speeches in order to avoid website misdirection, but this also increases website's operating costs.
Weight loss formula. If there is an error in content, or if there are signs of "ball taking off", use robot recognition to lower authority of relevant content in order to reduce impact on direction of website.
Hidden. Directly block, remove and ban illegal content and users.
Summarizing, there are several common methods for designing a "deflection correction function".
Next, let's look at categories, what kind of "bias" will appear on different types of websites?
Error offsets for different site types
Website design method
Corporate website: report abuse. Leaving a message is a common feature of corporate websites, and users can leave messages in violation of rules. There are two ways to deal with this: first is that background must be viewed before message can be displayed; other is that you can set a masked word and message with masked word will not be displayed.
Portal: Helps you find bugs. Including government portals, information portals, comprehensive portals, etc., there will inevitably be typos, incorrect content, incorrect titles, etc., you can place a CTA button to encourage users to participate and improve user experience.
Sites with social attributes: check or report. Websites with social attributes should display buttons such as "report" in prominent positions, encourage users to report content and user violations, and be able to formulate and publish judgment standards. Such websites include BBS, social applications, content platforms, and so on.
Key points of website design "bug fixing feature"
We believe following points should be taken into account when developing a website error correction function:
First, there must be feedback. Whether user finds or reports a bug, processing result must somehow be returned to user. Common feedback methods include email feedback, phone feedback, and personal message feedback.
Second, it's simple and simplistic. The design, process, and experience of using user fix feature should be as simple as possible to reduce chance of users giving up halfway through.
Third, readable design. The deflection correction function should be in a position that is easy for users to find and detect, and cannot be deliberately hidden or difficult to find.
Summarizing, we believe that deviance correction feature is a detail that any website designer should pay due attention to and should also think and study more when designing this feature.